crimson tide is the European distributor of KnowledgeSync

Business Activity Monitoring Software from crimson tide

crimson tide is the European distributor of KnowledgeSync - the leading Business Activity Monitoring and Intelligence software. Enterprise class Business Activity Monitoring (BAM) software is usually reserved for the largest of companies. With KnowledgeSync this technology is now available to small and mid-sized companies as well.

With information overload at its peak and the onslaught of new and disparate software applications being installed, the need to monitor business data, alert the appropriate people, and (most importantly) act on that data is more important than ever.

The three constants in today's business world are information, people, and time. Some organizations have the luxury of all three of these constants working together.

KnowledgeSync is a true enterprise-wide business activity monitoring solution for your organization's knowledge management needs. KnowledgeSync integrates out-of-the-box with every application on the market today, and this gives you the security of knowing that wherever critical information resides, you have the power to put that information in the hands of the people and the applications you depend on.

The need to keep informed about critical information in your business isn't something that is limited to just one or two departments within your organization.

Your sales staff, finance department, service technicians, and even business partners need to be kept in the loop when critical, time-sensitive information comes to light.

KnowledgeSync is a true enterprise-wide solution for your organization's knowledge management needs. KnowledgeSync integrates out-of-the-box with every application on the market today, and this gives you the security of knowing that wherever critical information resides, you have the power to put that information in the hands of the people and the applications you depend on.

What KnowledgeSync can provide for you

Would your on-the-road sales reps like to receive real-time alerts about critical activities for their clients and prospects?

Would your mobile service technicians like to be notified about client emergencies or delays to needed parts?

Would your staff like to rely on their cellular phones or PDAs to keepupdated about pending opportunities and service calls?

Would your executives like to continue to receive key business reports even when they're on the road?
KnowledgeSync for Wireless Alert Messaging is the revolutionary solution that keeps remote and mobile employees every bit as up-to-date on critical business activities as their office-bound counterparts. Why not have business activity monitoring and mobile email in the palm of your hand?

Whether it's to empower mobile salesreps with timely alerts about critical customer activities, to notify field-based service technicians about alterations to planned repair visits, or to support executives with key corporate data regardless of their location, KnowledgeSync ensures that "out of the office" doesn't mean "out of touch".

Would you like to know about any service reps with more than 3 high priority calls assigned to them? Would your support reps like to send critical customer information to on-site service technicians or salesreps?

Would you like to automatically fax call satisfaction surveys to specific customers once their problems are resolved?
 
Would you like to be notified about those clients who call in so frequently that you'd like to offer them a special service plan?
KnowledgeSync for Customer Service gives your organization the edge to provide more timely and more knowledgeable customer support.

Do you have remote service technicians who get surprised by delays in the delivery of needed parts? Are your mobile sales reps ever blindsided by news they weren't expecting when they come to visit a client?
 
Do you ever have trouble passing on critical customer information to third-party service providers?
Dispatching, logistics, and mobile support are common components in many customer service organizations today. Folks who move from airplanes to cars to customer sites are especially vulnerable to failures or delays in corporate communication. KnowledgeSync  for Customer Service is unique in that it provides the same level of communication to your remote and mobile staff as it does to their corporate-based counterparts. Whether it's via pagers, personal digital assistants (PDAs), or web phones, KnowledgeSync keeps your mobile workforce up-to-date on client needs and activities, and ensures them the most productive and knowledgeable use of their time.

KnowledgeSync is so versatile it is applicable to every part of an organisation.

Keith Knott deals with all KnowledgeSync sales & service issues, please email for assistance.